Unique Designs Catered to Your Needs
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Exquisite policies

Artwork
Every order at Exquisite Koncepts is unique and has its own special requirements. These requirements range from items including text, others including an image, and some including both. The quality of your image will dictate the image quality when processing the product. If submitted artwork is in question email the picture to exquisitekoncepts@comcast.net . Camera phone images and artwork copied from websites will not be accepted.

Return Policy
At Exquisite Koncepts we work diligently to making every event a success story. We assure our customers great quality when purchasing any of our products. However, if you aren’t happy with your purchase, we will apply every effort we can to provide a pleasurable solution.  To minimize errors we will provide a sample of every personalized item by email to approve before processing your order.
If you decide for some reason that you want to cancel an order you just placed, we can only do so if we have not processed the order yet. Once your order has been designed it is considered processed and therefore cannot be refunded. We can make changes to the design and do everything to make you happy with the items you ordered.

We cannot accept returns on any products that have been personalized in anyway.  All “Shipping and Rush" fees are not refundable.

All damaged or misprinted items will be replaced or refunded. You must save the damaged merchandise and packaging.

Any items that are returnable are subject to a 20% restocking fee. Shipping costs to return the items are the responsibility of the customer.
Before processing any return for products purchased, contact Exquisite Koncepts to discuss Return Shipping Charges. 

Shipping Policy
Shipping Cost is determined by items purchased, Chocolate Bars, Mints, Foils,  US Priority Mail is used for standard shipping. FEDEX GROUND may be used on occasion without notice. FedEx is used for express shipping or overnight deliveries. Express shipping is available at additional cost. Most Favor orders take approximately one (1) week, however we do offer Rush services for an additional $35.00 + costs for Express shipping.
We do NOT ship outside of the United States.

Payment Policy
If paying by check...
Checks should be made out to:
Exquisite Koncepts, LLC and mailed to:
330 N. Mart Plaza Suite 7◦ Jackson, MS 39206

Check orders will not be processed until payment is received and has cleared the bank!

Tax:
In Mississippi, a 7% sales tax must be charged to the total of each order for Mississippi residents.

 

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